Studio Policies

CANCELLATION & RESERVATION POLICY

To cancel your class reservation at The Union Studios, you must cancel online or call the studio.

To cancel your class WITHOUT PENALTY, you must go online or call the studio at least 10 HOURS before your scheduled class. Your class credit will be returned to your account.

If you do not unreserve your class before the cancellation window (10 HOURS before your scheduled class) or if you do not show up for class, you will be charged $12 for any late cancellations (within 10 hours). However, the class credit you used to book the class will be returned to your account.

You cannot unreserve or late cancel a class through email, voicemail, text message, or direct messaging through Facebook or Instagram. YOU MUST UNRESERVE THROUGH THE APP, YOUR ACCOUNT ON OUR WEBSITE, OR BY CALLING THE STUDIO and speaking to a member of our team.

You are solely responsible for managing your class reservations, waitlists, and cancellations. When you arrive at the studio for class, you must check-in with our front desk team and confirm your name on our electronic class sign-in sheet. If you are not signed in by 5 minutes before the scheduled class time, bikes will be released to riders on the waitlist. If you are running late, please call to let them know you’re on your way. Our front desk team will hold your reservation for you for up to 5 minutes after class begins, although we cannot guarantee it will be the same bike you signed up for. As a courtesy to your instructor and fellow athletes, if you arrive more than 5 minutes after class begins, you will not be allowed to enter class.

If you book multiple classes or are on the waitlist for multiple classes, you are solely responsible for canceling your classes within our cancellation policy. If you reserve a class by accident, double-book a class, or double-book yourself on the waitlist, The Union Studios is not held responsible. Please be aware that we release bikes 5 minutes before the start of class to those on the waitlist. If you are running late, please CALL the studio and speak with The Union Studios staff to ensure we hold your bike. The Union Studios staff will add walk-in waitlisted riders in the order in which they were added to the waitlist by the computer system, top to bottom, 5 minutes before the start of class. There is no waitlist priority given for early arrival.

BUYING CLASS CREDITS AND CREDIT CARD INFORMATION

When you buy class credits or memberships from The Union Studios, you agree to our full terms and conditions. Athletes may elect to keep a credit card on file using their The Union Wellness Studios account online. By placing a card on file, the cardholder and account holder permit The Union Studios staff to charge the card for any in-studio purchases made by the client unless the client provides an alternate form of payment.

MONTHLY MEMBERSHIPS (4 classes, 8 classes, Unlimited)

When purchasing a monthly membership from The Union Studios, you agree to our terms and conditions in full. Monthly (auto-pay) members are required to keep a valid credit card on file using their The Union Studios account online. By purchasing a monthly membership, the cardholder and account holder permits the The Union Studios staff to charge the card every month for their membership (auto-pay) fee and also for any in-studio purchases made by the client unless the client provides an alternate form of payment.

Our monthly memberships are available on auto-renewal only, EXCEPT our 1-month unlimited *no contract. Monthly members are required to keep a valid credit card on file. If your credit card is declined, your membership will automatically freeze, and you will be unable to book future classes until a valid credit card is added. Monthly (auto-pay) memberships may be canceled after the 6-month minimum is met. Notice of cancellation must be given 14 days before the athlete’s next autopay. Notice must be provided via email to athletesupport@thisistheunion.com. Athletes may not provide cancellation notice via call, voicemail, in-person, Facebook, Text, or Instagram.

If you want to cancel your monthly membership before the 6-month minimum, you will incur an early cancellation fee of $125.

REFUND POLICY

We do not provide refunds for class credits, monthly passes, or memberships. Retail items are final sale unless the item is damaged or defective. Class credits are use them or lose them, as we do not offer extensions on class credits.

HEIGHT REQUIREMENT

Riders must be at least 4’ 11” to take cycle classes at The Union Wellness Studios.

SPIN + YOGA ROOM CONDITIONS

The Union Studios classes are intense. Cycle practices blend rhythm-based choreography with high-intensity intervals and upper body sculpting exercises. Our Yoga, Mat Strength, Total Body Conditioning, Yoga Sculpt, and TRX practices often combine high and low-intensity exercises, sometimes utilizing weights, bands, straps, and Pilates balls. Please consult your doctor before starting a new exercise regimen. The temperature in the spin room ranges from 65 to 85 degrees, while the yoga room's temperature varies from 75 to 95 degrees, depending on the number of guests and indoor/outdoor weather conditions. Loud music, which may contain explicit language, will be played in class.

SAFETY PRECAUTIONS ON SPIN BIKE:

  • SPD-compatible cycle shoes are required and are available to rent at the front desk.

  • Always bring the bike to a complete stop before unclipping.

  • Do not put anything in front of, near, or around the bike. Sweatshirts, towels, etc., can get trapped and damaged if near the wheel of the bike.

  • If you are recovering from injury or illness, please notify the instructor prior to class start time.

PERSONAL BELONGINGS:  You agree that we are in no way responsible for the safekeeping of your personal belongings while you are present in the studio. You assume all risk of loss for any of your personal belongings.

SIGN-UPS

Monthly (Auto-Pay) Memberships can reserve classes up to 10 days in advance. Class credit buyers can reserve class up to 7 days in advance. To sign up, purchase a single class or a class series, and book your spot online, in-studio, or give us a call.

CANCELLATIONS

We value accountability! If you book a spot, be sure you can show up for class. As a courtesy to our team and community, we charge late cancellations and no show fees. If you need to cancel your reservation, please cancel 10 or more hours before your scheduled class – this includes waitlisted clients. You can cancel online, in- studio, or give us a call. If you late cancel or no show, you will be charged $12, however your class credit will be returned to your account.

ARRIVE EARLY

Arrive 10-15 minutes before class starts and let our Front Desk Staff know you are a new athlete!

CHECK-IN / LATE ARRIVALS

Be sure to let us know when you arrive! Your class reservation will be released to athletes on the waitlist approximately 5 minutes before class begins. If you are running late, please call the studio and let us know you are on the way. Our front desk team will hold your bike for up to 5 minutes after class begins. As a courtesy to your instructor and your fellow athletes, if you arrive more than 5 minutes after class begins, you will not be allowed in class and subsequently will be liable to pay a late cancelation fee.

LEAVING EARLY

We discourage leaving class early and want to hold our community accountable to the class and class length they signed up for as the length of the class is always indicated. However, in the event that you have to leave early, please let your instructor know before class begins.

WAITLISTING

If a class is full, you can choose to be added to our waitlist. If you get a spot, you’ll receive an email and/or text confirmation. If you get a spot within 10 hours of the scheduled class, you will be responsible for the cancellation fee if you cannot make the class.

RETURN AND EXCHANGE POLICY

Classes, memberships, class packages, and event tickets are non-refundable and non-transferable unless otherwise expressed by The Union Studios.